Frequently asked questions
Answers to common questions about benefits, customization, ordering, shipping, installation, and care.
What is WoolPix?
Acoustic art pieces crafted from European wool felt.
- Choose or create: Pick a studio design or build your own with our online tool.
- Assembling: We can deliver the assembled piece or send you the building kit so that you can assemble it yourself.
Why wool felt?
Wool felt looks refined, softens sound, and brings natural warmth to interiors.
- Acoustics: The material absorbs mid and high frequencies and helps voices sound clearer.
- Fire behavior: Wool resists ignition and does not melt or drip.
- Tactile comfort: The surface is soft, matte, and calm to the touch.
- Low upkeep: Occasional dusting or a gentle vacuum is usually enough.
- Natural choice: Wool is a renewable fiber with long service life.
Does wool felt help reduce echo in rooms?
Yes. Tests on wool felt show clear sound absorption that helps calm echo and makes speech easier to understand.
- Thickness matters: Thicker felt absorbs more sound.
- Where to use: Place panels opposite seating, along hard corridors, and near corners for the highest acoustic impact.
Is wool felt safe for interiors in case of fire?
Wool felt resists ignition and does not melt or drip, which supports safer interior use.
- Good practice: Use panels away from heat sources and follow local building guidance.
Can I choose my own colors?
Yes. You can tailor the palette to your space.
- Online tool: The design tool allows you to select and deselect colors in real time. That way you can make sure the colors chosen are the right ones for your space.
Do you offer custom sizes or patterns?
Yes. We size and compose each piece to fit your wall.
- Flexible sizing: Width and height can be adjusted to the centimeter.
Can I preview the artwork on my wall before ordering?
Not yet. But it is on our roadmap.
What is the lead time?
Standard orders take about 2 to 4 weeks from sign-off to dispatch.
- Small to medium pieces: Often ready in 2 to 4 weeks.
- Larger installations: We confirm a timeline after reviewing the design.
- Scheduling: We share milestones so you know what happens.
Can I return or exchange a custom piece?
Custom pieces are made to order and cannot be returned or exchanged.
- Design support: We can collaborate on colors, scale, and layout before production.
- Samples: Request felt swatches to review color and texture in your light.
How is the artwork shipped?
We pack carefully so your piece arrives in perfect shape.
- Plastic free: Strong paper-based protection and corner guards.
- Right sized: We do our best to tailor packaging to the piece to prevent movement, and resulting damage.
- Tracking: We can provide shipment updates after dispatch.
Do you ship internationally?
Yes. We serve the Netherlands and Western Europe by default.
- Other regions: We prepare a custom shipping plan on request.
- Duties: Local taxes and import charges may apply at delivery.
How do I install the artwork?
Installation is straightforward with basic tools.
- Mark the hanging points with a level.
- Drill and anchor if the wall requires it.
- Hang the work, then check and adjust the level.
- Detailed instructions are included with every order.
How do I clean and care for wool felt?
Wool felt is low maintenance.
- Routine care: Dust lightly or use a gentle vacuum with a brush attachment.
- Spills: Blot with a clean cloth. Avoid soaking the felt.
- Sunlight: Limit long periods of direct sun to preserve color.
Is wool felt sustainable?
Wool is a renewable natural fiber with a long service life and a warm, timeless look.
- Responsible use: We cut to order to reduce waste.
- Repair friendly: Felt can often be refreshed or repaired locally. Ask us for replacements if needed.
Who can I contact for help?
We are here to help with color, sizing, assembly and installation.
- Message us: use the contact form and share your wall size and a room photo.
- Response time: We usually reply within 3 working days.